Refund policy

Last updated: September 28, 2026

This Refund Policy applies to physical products purchased from Pattern Charm.

SIZE SELECTION AND CHANGE OF MIND

Customers are responsible for reviewing the product information, available measurements, and size guide before completing a purchase.

Because fit and sizing preferences can vary from one person to another, we do not accept returns, exchanges, or refunds when:

  • The customer selected the wrong size.

  • The size ordered does not fit as expected.

  • The customer changed their mind after receiving the product.

  • The customer selected the wrong color, model, style, or quantity.

  • The product matches the item, size, color, and model selected at checkout but is no longer wanted.

  • There are minor color differences caused by lighting, photography, or screen settings.

Please review your order carefully before completing your purchase.

ELIGIBLE PRODUCT ISSUES

We will review and resolve a claim when:

  • The product arrives damaged or defective.

  • The product is materially different from the product ordered.

  • The customer receives the wrong product.

  • The customer receives a size, color, or model different from the one shown in the order confirmation.

  • The order is confirmed as lost during shipping.

REPORTING A PROBLEM

Contact us at contact@patterncharm.com within 7 calendar days after the delivery date.

Your message must include:

  • Your full name.

  • Your order number.

  • A clear description of the problem.

  • Clear photographs or video showing the product and the issue.

  • A photograph of the packaging.

  • A photograph of the shipping label.

  • A photograph showing the size or product label, when applicable.

Please keep the product and all original packaging while we review your claim.

Claims submitted without sufficient evidence, or more than 7 calendar days after delivery, may not be eligible for replacement or refund.

REPLACEMENTS

If we confirm that the wrong, damaged, defective, or materially different product was delivered, we may provide a replacement at no additional cost.

We may require additional photographs or information before approving a replacement.

A replacement is not available when the product received matches the product, size, color, and model selected by the customer at checkout.

If an approved replacement is unavailable, we may offer an alternative product or issue a refund for the affected item.

RETURNS

Do not send a product to the company’s registered business address or to any other address without contacting us first.

Our registered business address is not a return address.

Unauthorized returns may be refused and may not be eligible for replacement or refund.

If a return is required as part of an approved claim, we will provide the appropriate instructions and return destination.

REFUNDS

Refunds are issued only when:

  • An eligible claim has been approved.

  • A replacement is unavailable or cannot reasonably be provided.

  • The order is confirmed as lost and cannot be replaced.

  • Pattern Charm determines that a refund is the appropriate resolution.

Approved refunds are issued to the original payment method.

Please allow 5–10 business days after the refund is processed for the amount to appear in your account. Processing times may vary depending on your bank or payment provider.

ORDER CANCELLATIONS AND CHANGES

Contact us as soon as possible if you need to cancel or change an order.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or been submitted to our fulfillment partner.

Once an order has been processed or shipped, it cannot be cancelled because of a change of mind, an incorrect size, color, model, address, or quantity selected by the customer.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

Pattern Charm is not responsible for delivery failure, delay, loss, or additional shipping costs caused by an incorrect or incomplete address provided during checkout.

If a package is returned or cannot be delivered because of incorrect customer-provided information, any reshipping costs will be the customer’s responsibility.

CONTACT INFORMATION

Pattern Charm is owned and operated by MAAGENCE LLC.

Email: contact@patterncharm.com
Phone: +1 307 219 9105
Registered business address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

This is our registered business address and is not a return address. Contact us before sending any product.