Refund policy

Thank you for shopping at  PatternCharm]. We are committed to providing you with high-quality digital products, including crochet patterns, downloadable guides, and digital templates.

Digital Product Refund Policy

Due to the intangible nature of digital goods, all sales are final and non-refundable.

Once a digital product (such as a PDF, ZIP file, or download link) has been purchased and delivered to your email or download page, we cannot offer refunds, exchanges, or cancellations.

Why No Refunds?

Digital items are instantly accessible, and once downloaded or accessed, there is no way to return them. This policy prevents unauthorized use, duplication, or redistribution of our content.

Exceptions

We may consider a refund or replacement only in the following cases:

  • You purchased the same item more than once by mistake.

  • The file you received is corrupted or cannot be opened, and we are unable to provide a working version.

  • You never received the download link within 24 hours, and attempts to contact us were unsuccessful.

If any of these apply, please contact us within 7 days of your purchase.

Contact Us

If you have any issues with your order, please contact us at:
[your-email@example.com]
Include:

  • Your order number

  • The product name

  • A brief explanation of the issue

We respond within 24–48 hours on business days.

Thank you for your understanding

By purchasing from our store, you agree to this Return & Refund Policy. We appreciate your support and are here to help if anything goes wrong.

 

sent to us at contact@maagence.com.
Our contact information is posted below:

Trade name: Pattern Charm

Phone number: +13072199105

Email: contact@maagence.com

Physical address: 30 North Gould Street, Sheridan WY 82801, United States