Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: September 15, 2026

This Shipping and Delivery Policy applies to purchases made from Pattern Charm. We sell both digital products and physical products.

DIGITAL PRODUCTS

Digital products are delivered electronically and are not physically shipped.

The download link is normally displayed after checkout and sent to the email address used for the order.

If you do not receive your download link, please:

• Check your spam or junk folder.
• Confirm that the email address entered during checkout is correct.
• Contact contact@patterncharm.com and include your order number.

PHYSICAL PRODUCTS — UNITED STATES

We currently ship physical products only to eligible addresses within the United States.

The available shipping methods are:

• FREE Standard Shipping — Free.
• Priority Shipping — Faster Delivery — $4.99.
• Express Shipping — Fastest Delivery — $15.99.

The available methods and estimated delivery dates can vary depending on the product and delivery address. The options displayed at checkout before payment are the options applicable to your order.

DELIVERY ESTIMATES

The estimated delivery date shown at checkout is the most accurate estimate for the product, delivery address, and shipping method selected.

Delivery dates are estimates and are not guarantees. Business days exclude weekends and applicable public holidays.

Selecting Priority or Express Shipping provides the faster available service shown at checkout, but it does not guarantee delivery on a specific date.

PROCESSING AND TRACKING

Physical orders are prepared by our fulfillment partners.

When tracking is available, it will be sent to the email address provided during checkout. Tracking information can take a short time to update after the shipping confirmation is issued.

SPLIT SHIPMENTS

Products in the same order may be fulfilled from different locations. As a result, an order may arrive in separate packages and on different dates.

Each available tracking number will be sent separately.

You will not be charged an additional shipping fee after checkout because an order is divided into multiple packages.

SHIPPING DELAYS

Delivery can be affected by carrier delays, severe weather, peak-season volume, address problems, service disruptions, and other events outside our reasonable control.

If we learn that an unshipped order cannot be shipped within the stated time, we will contact you and provide the options required by applicable law. These options may include accepting a revised shipping date or cancelling the affected unshipped item for a refund.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after processing or fulfillment begins.

Pattern Charm is not responsible for failed delivery caused by an incorrect or incomplete address provided by the customer.

MISSING PACKAGES

If tracking does not update for an extended period or your package has not arrived by the end of the estimated delivery period, contact contact@patterncharm.com with your order number.

We will investigate the shipment with the delivery provider. If the package is confirmed lost, we will provide the appropriate resolution.

DAMAGED OR INCORRECT PRODUCTS

If your product arrives damaged, defective, or incorrect, contact us within 7 calendar days after delivery.

Include your order number and clear photographs of the product, packaging, and shipping label.

Eligible claims are handled according to our Refund Policy:
https://patterncharm.com/policies/refund-policy

CONTACT

Email: contact@patterncharm.com